Magma HDI

Magma HDI is a leading player in the insurance industry, dedicated to innovation and customer-centric solutions. They have recently executed a successful Direct-to-Customer (D2C) journey, resulting in the development of a Customer Web Portal and Mobile App tailored for insurance products, including Health Insurance, Motor Insurance, and Personal Accident Insurance.

Key Challenges

Difficulty in reaching customers directly.

Lack of a user-friendly platform for-

  • Purchasing insurance
  • Managing policies
  • Submitting claims

Need for seamless integration of various services and platforms.

Desire to enhance the overall user experience.

Our Solutions

Customer Portal

  • 20 million users
  • Transaction management
  • CRM integration
  • Payment integration
  • Chatbot integration
  • CMS, DMS and Workflow management

Agent Onboarding

  • 100,000 Agents
  • Step by Step onboarding journeys
  • Dashboards and workflows
  • Integrations to internal systems
  • Onboarding status tracking
  • CMS, DMS and Workflow management

Beneficial to customers and businesses

  • 20 million users
  • Target to resolve 70% queries
  • Chatbot integration
  • FAQs
  • Documents and Personal details
  • Service requests for changes to policies
  • Policy renewals and confirmations.

Health Insurance Calculator Mobile App

  • Empowers sales personnel to calculate insurance premiums.
  • Results exportable as PDF files for easy sharing with customers.

Tech Stack

Conclusion

The collaboration between Magma HDI and SilwaTech highlights the transformative impact of integrating advanced digital solutions into the insurance sector. Through the development of a comprehensive digital platform, we enabled Magma HDI to streamline their processes, enhance customer engagement, and expand their digital presence. This project not only modernized Magma HDI’s operations but also positioned them at the forefront of digital innovation in the insurance industry. The success of this partnership demonstrates the value of embracing technology to achieve operational excellence and meet the evolving needs of customers in a digital-first world.

Project Overview

IIFL, a leading financial institution in Asia-Pacific, required a solution to help customers track their income, expenses, and investments effectively. Our team developed an AI-powered mobile app that utilizes intelligent technologies like AI and ML to monitor financial transactions, suggest lucrative investment options, and provide insightful financial guidance.

Key Challenges

IIFL, a leading financial institution in Asia-Pacific, required a solution to help customers track their income, expenses, and investments effectively. Our team developed an AI-powered mobile app that utilizes intelligent technologies like AI and ML to monitor financial transactions, suggest lucrative investment options, and provide insightful financial guidance.

Our Solutions

IIFL, a leading financial institution in Asia-Pacific, required a solution to help customers track their income, expenses, and investments effectively. Our team developed an AI-powered mobile app that utilizes intelligent technologies like AI and ML to monitor financial transactions, suggest lucrative investment options, and provide insightful financial guidance.

Tech Stack

Conclusion

In conclusion, SOMPO Insurance has successfully addressed the challenges of providing seamless insurance experiences and supporting both D2C and B2B journeys. Through the development of a comprehensive Customer Web Portal and integration with key services and platforms, SOMPO Insurance has demonstrated its commitment to innovation and customer satisfaction in the insurance industry.

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