Privacy Policy

Introduction

At Silwatech, we are committed to safeguarding the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the UAE’s Federal Decree-Law No. 45 of 2021 on Personal Data Protection.​

Information We Collect

We may collect and process the following categories of personal information:

• Personal Identification Information: Name, email address, phone number, and other contact details.​
• Technical Information: IP address, browser type, operating system, and information about your visit, such as pages viewed and time spent on our website.​
• Cookies and Tracking Technologies: We use cookies to enhance your experience on our website.
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How We Use Your Information

Your personal information may be used for the following purposes:

• Service Delivery: To provide, operate, and maintain our services.​
• Communication: To respond to inquiries, send administrative information, and provide customer support.​
• Marketing: To send promotional materials, newsletters, and other communications, subject to your consent where required by law.​
• Improvement of Services: To understand how users interact with our website and services, enabling us to enhance user experience.​
• Legal Obligations: To comply with applicable laws, regulations, and legal processes.​

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:​

• Service Providers: Third-party vendors who assist in operating our website and conducting our business, provided they agree to keep this information confidential.​
• Legal Authorities: When required to do so by law or in response to valid requests by public authorities.​

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.​

Your Rights

In accordance with UAE data protection laws, you have the right to:​

• Access: Request copies of your personal data.
• Rectification: Request correction of any inaccurate or incomplete data.​
• Erasure: Request deletion of your personal data, subject to legal obligations.​
• Objection: Object to the processing of your personal data under certain conditions.

To exercise these rights, please contact us at support@silwatech.com.​

International Data Transfers

As part of our services, your personal information may be transferred to and processed in countries outside of the UAE. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place

Retention of Data

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.​

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of such sites and encourage you to read their privacy policies.​

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on our website with a revised effective date.​

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:​

• Email: support@silwatech.com
• Address: Al Shoala Bldg, E Block, 4th Floor, Deira City Center, Dubai, UAE